TERMS AND CONDITIONS FOR USERS OF ROOFCRAFT ONLINE SERVICES AND MOBILE APPLICATION

Version effective as of December 1, 2025

§1. Definitions

The following terms used in these Terms and Conditions shall have the meanings set forth below:

Service Provider – EU Spółka z ograniczoną odpowiedzialnością (Limited Liability Company) with its registered office in Lublin, at ul. Willowa 18, 20-819 Lublin, Lublin Voivodeship, entered into the National Court Register (KRS) under number 0000279091, NIP (Tax ID) 5213439076, REGON 140928239, with a share capital of PLN 50,000, fully paid up. Owner of the RoofCraft platform and general service, and the personal data controller.

RoofCraft Platform / RoofCraft Application – a mobile application operating on devices with Android/iOS systems, equipped with the functionalities specified in the Terms and Conditions.

RoofCraft General Service – the website available at https://roofcraft.app, containing general information about RoofCraft and the services.

User – a person using the RoofCraft Platform or General Service.

Privacy Policy – the RoofCraft privacy and cookies policy available in the Platform and RoofCraft General Service under the "Terms" tab.

Civil Code – the Act of April 23, 1964 – Civil Code.

Consumer Rights Act – the Act of May 30, 2014, on consumer rights.

Act on Providing Services by Electronic Means – the Act of July 18, 2002.

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Force Majeure – an extraordinary external event, objectively independent of the Service Provider or User, impossible to foresee and prevent with due diligence, whose circumstances make it impossible to fulfill obligations arising from the Terms and Conditions, in particular: fire, flood, earthquake, acts of nature, epidemics, warfare, terrorism, rebellion, acts of authority, strikes.

Basic Functionality – a set of free functionalities of the RoofCraft Platform, including, among others, a basic carpentry calculator (simple routing: common rafter, hip rafter, chamfer angle), available in offline mode and not requiring User Registration.

Unlawful Content – any content contrary to the law, including content infringing copyrights, personal rights, principles of social coexistence, offensive, discriminatory, or capable of causing harm to other Users or third parties.

§2. General Provisions

  1. The Terms and Conditions define the types and scope of services provided by the Service Provider, conditions for concluding and terminating service agreements, the procedure for amending the Terms and Conditions, as well as the basic rights and obligations of Users.
  2. The owner of the RoofCraft Platform and the personal data controller is the Service Provider.
  3. The conditions for processing Users' personal data, including purposes, scope, and grounds, are specified in the Privacy Policy.
  4. The Terms and Conditions include a prohibition on publishing Unlawful Content.
  5. A User of the RoofCraft Platform may only be a natural person who is at least 18 years of age and possesses full legal capacity.

§3. Types and Scope of Services

  1. Basic Functionality (offline): free carpentry calculator (simple routing: common rafter, hip rafter, chamfer angle).
  2. In the future, the Service Provider may expand the scope of services to include additional functions – free or paid – about which Users will be informed in a new version of the Terms and Conditions.

§4. Technical Conditions for Using the Platform and General Service

  1. By downloading the RoofCraft Platform, the User accepts and agrees to comply with these Terms and Conditions and the terms of service of the relevant digital distribution platform from which the application was downloaded (Google Play or App Store).
  2. To use the RoofCraft Platform, it is necessary to have a mobile device with the Android operating system version 10 or higher, or iOS version 14 or higher (or newer).
  3. The device referred to in para. 1 must have access to official digital distribution platforms: Google Play or App Store. The user's account in these stores must be registered in one of the regions (countries) where the Application has been officially made available for download by the Service Provider. The territorial scope of the Application's availability is determined by the Service Provider in the distribution platform settings.
  4. Commencement of using the RoofCraft Platform after installing the application, and each time after installing a new version (Update), is equivalent to acceptance of the currently binding Terms and Conditions and Privacy Policy. This acceptance occurs at the moment of the first launch of a given version of the Platform.
  5. To use the RoofCraft General Service, a device capable of communicating with the Internet and an up-to-date version of one of the browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge is required.
  6. The Service Provider ensures technical measures to prevent the acquisition, modification, or distortion of personal data and information provided by Users by unauthorized third parties. The Service Provider takes appropriate measures to ensure the proper functioning of the Platform and General Service.
  7. Upon downloading and installing the mobile application on the User's device, the Service Provider grants the User a license to use the application solely to the extent necessary for its launch, operation, and storage in the device's memory. The User does not have the right to grant sublicenses, distribute, sell, or market the application. The license expires upon uninstallation of the application.
  8. The User is not entitled to copy, decompile, modify, adapt, reverse engineer, or create derivative works based on the source code or elements of the Application.

§5. User Account

  1. To use the Basic Functionality of the RoofCraft Platform, User Registration is not necessary.
  2. The Service Provider reserves the right to introduce a User Registration requirement in the future, about which the User will be informed in a new version of the RoofCraft Platform Terms and Conditions.

§6. Obligation to Install Application Updates

  1. The Service Provider reserves the right to make available and release updates to the RoofCraft Platform (hereinafter: "Updates") aimed at, among other things, improving functionality, fixing bugs, adapting to legal changes, as well as for reasons of security, operational stability, or the necessity to adapt to technological changes.
  2. The User is obliged to install updates within 14 days of their publication.
  3. In the event of an Update release, the Service Provider may specify whether a given Update is optional or necessary (critical) for the further uninterrupted use of all or part of the Platform Functionality. The User will be informed about the status of the Update and the necessity of its installation (e.g., via a message in the application).
  4. Failure to install a critical update may result in blocking of operation.

§7. Contact with the Service Provider

  1. The User may contact the Service Provider via e-mail address: roofcraft@elcaro.pl

§8. Complaints Regarding Services

  1. The User may submit a complaint regarding services provided by the Service Provider through the channels indicated in §7.
  2. The Service Provider considers complaints within 14 days from the date of receipt. Information about the consideration of the complaint will be provided to the User via the contact method indicated by the User or in another way indicated by them.
  3. It is recommended that in the complaint description, the User includes: information and circumstances regarding the subject of the complaint (in particular, the type and date of the irregularity) and contact details. Neither the Service Provider nor the User shall be liable for non-performance or improper performance of obligations to the extent that it is caused by Force Majeure.
  4. The User may report unlawful content or content violating these Terms and Conditions to the e-mail address specified in §7. The report should contain, if possible, a description of the violation and confirming material (screenshot, content location, description of the situation). Upon receipt of the report, the Service Provider takes appropriate actions, in particular, may:
    1. hide or remove content violating the law,
    2. restrict or block access to application functions,
    3. terminate the provision of service to the User committing violations.
    The Service Provider considers reports within 14 days from the date of receipt, respecting the law and principles of proportionality.

§9. Liability for Calculation Results

  1. The Application is provided on an "as is" basis, without any warranties, express or implied, including warranties of fitness for a particular purpose.
  2. The RoofCraft Application, including its calculation functions, is solely an auxiliary tool and is for illustrative purposes. All calculation results generated by the application must be verified and confirmed each time by the User, who possesses appropriate professional knowledge.
  3. The User bears sole and full responsibility for the decision to use the results in carpentry practice, for the execution of construction works, and for any damages, defects, irregularities, claims, or losses that might result from relying on the calculator's calculations.
  4. To the fullest extent permitted by applicable law, the Service Provider excludes all liability for structural defects, material losses, additional costs, or other direct and indirect damages arising from relying on data and results obtained from the application.
  5. The above exclusions do not violate mandatory provisions of consumer law. In particular, these Terms and Conditions do not exclude or limit the Service Provider's liability for damages caused to the User by intentional fault or personal injury, to the extent that such exclusion would be unlawful.

§10. Out-of-court Dispute Resolution

  1. A User being a consumer or a sole proprietor has the possibility to use out-of-court complaint consideration and redress methods, in particular:
    1. applying to a permanent amicable consumer court with a request to resolve the dispute,
    2. applying to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings,
    3. using the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
    4. using the ODR platform available at http://ec.europa.eu/consumers/odr,
    5. detailed information on out-of-court complaint consideration and redress methods is available on the website http://www.uokik.gov.pl.

§11. Amendments to the Terms and Conditions

  1. The Terms and Conditions may be amended by the Service Provider in the event of at least one of the following important reasons:
    1. change in the conditions of service provision, not worsening the User's situation compared to the existing one,
    2. change in the conditions of service provision resulting from objective and independent technical or technological reasons,
    3. necessity to update the Service Provider's data indicated in the Terms and Conditions,
    4. change in the way of using the Platform or General Service related to the appearance of new functionalities or removal of existing ones,
    5. change in legal provisions applicable to the Service Provider's activity,
    6. change in legal provisions affecting the mutual rights and obligations of the Service Provider and Users,
    7. issuance of a judgment or decision that may affect the Service Provider's activity and mutual rights and obligations of the parties.
  2. The Service Provider notifies about the amendment to the Terms and Conditions by publishing the new version in the Platform and in the General Service, unless otherwise provided by law, court judgments, or decisions of authorities. The amended Terms and Conditions bind the User if they have been properly notified of the changes and have not terminated the agreement for the provision of services by electronic means within the time limit indicated in the notification of changes (if such a time limit has been provided).

§12. Final Provisions

  1. The governing law for the Terms and Conditions is Polish law. This provision does not apply to Users being consumers or sole proprietors to the extent that mandatory provisions provide otherwise.
  2. Any disputes arising from or related to the Terms and Conditions, their performance or interpretation, shall be resolved by the common court competent for the Service Provider's seat. This provision does not apply to Users being consumers or sole proprietors regarding the court's jurisdiction.